Refund policy

The Creator Workflow Kit is a one-time digital download. This policy explains when we can repair delivery or approve a refund.

Last updated: July 23, 2026

Creem is the Merchant of Record for the purchase and processes approved payment refunds. This policy does not limit statutory consumer rights that apply in your location.

Eligible issues

You were charged more than once for the same intended purchase.
The checkout completed but Creem File Downloads did not provide access through the confirmation email or Customer Portal.
The ZIP or an included file is corrupt and replacement does not work.
The delivered contents are materially different from the contents listed on the pricing page at the time of purchase.

We may first provide a replacement file, corrected download, or reasonable troubleshooting. If the verified issue cannot be resolved, we may approve an eligible refund for Creem to process.

Change of mind and compatibility

Because the kit is supplied as downloadable digital content after payment, change-of-mind refunds after successful download are not generally offered where applicable law permits. The pricing page identifies the file types and the free reader’s English-only, 5,000-character, model-download, browser, and device limitations so they can be reviewed and tested before purchase.

If local law provides a withdrawal, cancellation, conformity, or refund right that cannot be waived, that right continues to apply.

How to request help or a refund

Email support@saasfeecalculator.com.
Include the Creem order reference, purchase email, purchase date, and a concise description of the problem.
Do not send full payment-card numbers, passwords, or unrelated private content.

Approved refunds are returned by Creem to the original payment method. Bank and payment-network posting times may vary after Creem issues the refund.